Policies

Care and Washing

Distinctive and Colorful

Even when dyed in the same pan, each skein of hand dyed yarn is unique. Even when dyeing in small dye lots and using the same recipe there will be variation from skein to skein. Because of this it is recommended to alternate skeins when using more that one skein of the same color in a project to avoid pooling. Unless you love pooling, then go for it!

Also, please note that even though we try and keep the colors in the photos true to life different monitors and devices may show colors differently. We can't guarantee that what you see on your screen will be exactly what you see when you hold the yarn in person.

Washing

There may be some light color bleeding during the first wash, this is normal and should resolve itself.
To keep your knits and yarn looking their best it is recommended to hand wash with cool water and wool wash and lay flat to dry.

Shipping and Returns

Shipping

Ready to ship orders will go out in 2-4 business days, Dye to order will go out according to the item description.

Returns and cancellations

Returns and cancellations are not accepted on custom orders, preorders, dye to order listings, gift cards, or one of a kind skeins.
For ready to ship items returns are not accepted and cancellations must be requested within 24 hours of placing the order. If a cancellation is requested in the timeframe a refund will be issued, minus processing fees, to the original payment method used during purchase.

Please reach out to info@knittinglizardfibers.com and include your order number to start a cancellation.

Pre-orders and Custom Orders

Custom Orders

We are accepting custom orders. Please use the contact form or email knittinglizard.mn@gmail.com to start a conversation. Please note that custom orders can't be returned.

Dye to Order/Pre-Orders

The processing time for pre-orders and dye to order listing vary. Please reference the processing time listed in the item description. Pre orders, dye to order, and custom orders cannot be returned.

Yarn Support

We would love to give back to the community by offering design support. Please reach out via the contact form or to knittinglizard.mn@gmail.com.

Get in Touch

Wholesale

We are accepting wholesale accounts. Please use the contact form or email knittinglizard.mn@gmail.com to start a conversation.

Get in Touch
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